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Our solutions can be personalized to fit high-volume, high-complexity business reception needs and we can likewise produce bespoke options. Have inquiries? Please complete your details and we'll communicate. Place Australia's leading virtual assistant service to the examination! We prepare to answer your phone FREE for 7 days.

Yes. This is referred to as "call overflow". A great deal of firms need their telephone call to be addressed only when they are unable to take the telephone call themselves. For instance, if you step out of the workplace for an hour or your in-house assistant goes to lunch, gets on leave or is busy on an additional phone call and you have several phone calls coming in at the one time.

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In such circumstances our receptionists will certainly then respond to the phone as if we were in your office. You're always in control and can relax understanding you will certainly never miss out on another important phone call once again!.

I have actually functioned with OfficeHQ for lots of years over several various businesses. After having problems formerly with another company (who were missing calls primary wrong), it's been so great to be able to rely on prompt, expert call answering.

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My medical practice has expanded really quickly and just recently they have had the ability to action in and conserve the day when other personnel were sick with Covid. For the level of service they offer, they can never ever be the cheapest around. Their customer care is impressive and they clearly pride themselves on this.

Running a dynamic law technique, there are a great deal of moving parts I need to fret about. Many thanks to the unwavering professionalism and trust of OfficeHQ, reception solutions isn't among them. Over the ten years I have actually been with OfficeHQ they have actually delivered only the very best solution I could hope for.

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The service was super very easy to establish and costs a fraction of what it would certainly to work with a receptionist. We have been with OfficeHQ for a number of years now and couldn't be better with the service we obtain - best virtual receptionist. Function is dealt with nicely and professionally and we understand our customers remain in good hands

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My clients and prospective consumers have just ever before commented favourably on the response; I don't think any person has understood it's not my very own function. They are likewise efficient quiting telemarketers. For the core function of addressing telephone calls properly, providing a great initial perception and accurately taking messages, 5 star.

Phone is never ever left buzzing or going in a line up. Is always addressed by personnel. We have actually been making use of OfficeHQ for over eight years currently. The amount of time and cash we have actually conserved has been outstanding. Every single time I think about just how much it would certainly set you back to work with an assistant complete time, I know precisely how much ahead I am.

This suggests only appropriate phone calls obtain with to me, so I do not get interrupted when I'm appropriate in the center of something! We have actually discovered utilizing OfficeHQ's remote assistant solution extremely helpful to our business. It has actually freed up our staff to react to clients on our terms, reducing diversions throughout the working day and allowing effective and concise interactions.

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I was stressed concerning not being in control of our very own phone calls, however I have been confirmed incorrect and the service has surpassed my expectations. I would certainly advise OfficeHQ to anyone thinking about virtual solutions. Dazzling company and really respectful. They have actually made company life so a lot easier to run.

Consumers like it when their calls are responded to, and OfficeHQ has actually answered every solitary one for us. OfficeHQ offers us the assurance that no telephone call will be unanswered, which is incredibly essential for a service-based business.

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I have actually been making use of OfficeHQ for 16 years. It is vital that my clients can always have their telephone calls addressed rapidly in an expert fashion which develops a great very first impression.

We use this service as a little company owner for when we are away or overseas. We've been making use of OfficeHQ's digital phone answering solutions for the best component of a years and it's been a suitable way to ensure brand-new client enquiries are never missed, as well as effectively dealing with enquiries from jobseekers.

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We never miss a service opportunity however do not have function staffing issues to deal with. I can not tell you exactly how excellent it's been to work with OfficeHQ.

Support constantly respond rapidly and activity whatever is needed, which is significant for us particularly when we have brand-new workers and we require to update our directions. The group has contacted us to clarify and enhance our procedures to make sure the finest possible experience for our callers. OfficeHQ were constantly expert and simply nicest people on the various other end of the line! I have no hesitation in suggesting them for a reception service.

We needed a service where our call are constantly answered in a timely manner and OfficeHQ have been assisting us with these for over five years currently. Really happy with the service up until now. The even worse point for a client is to call a company and there is no response or the phone calls mosts likely to voicemail.

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As services we function so hard to promote our solutions and we require to be there for the client when they make a decision to connect. Additionally we are typically on the phone currently with other customers or hectic with various other work, so having the phone calls addressed by a person else helps us handle points.

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This enables the staff to prioritise their time so that when they are returning the telephone call they can dedicate their complete attention to this specific customer. We plan to remain with OfficeHQ, are happy for their services and would advise. We make use of OfficeHQ for our local business, our after-hours telephone calls obtain sent to their reception group and it has actually been just a satisfaction collaborating with their reception staff.

We always get an email with the message within mins of them taking the telephone call. OfficeHQ have answered our phone calls for a couple of years, couldn't be happier with their professionalism and trust and level of solution.